Major BSODs and their typical causes

Major BSODs and their typical causes.

Sr No	Stop Error	Description	Significance	Troubleshooting steps
1	0x000000ED	UNMOUNTABLE_BOOT_VOLUME	As the name suggests, related to the file system. Could be due to a corruption toboot.ini or a bad HDD	1. Run diags on HDD. Fails? Try a Format-Reinstall. No go? Replace HDD
				2 Passes. Run a chkdsk /r. No go?
				3. Format-Reinstall
2	0x00000024	NTFS_FILE_SYSTEM	As the name suggests, related to the file system. Could be due to a bad HDD	1. Run diags on HDD. Fails? Try a Format-Reinstall. No go? Replace HDD
				2. Passes. Run a chkdsk /r to repair the file system. No go?
				3. Format-Reinstall
3	0x0000007B	INACCESSIBLE_BOOT_DEVICE	Windows lost access to the system partition or boot volume during the startup process.	Is the HDD detected in BIOS?
				Check the SATA Operation field in the System BIOS. In most cases an improper setting is the main cause of this error. Try toggling betweenAutodetect / ATA & Autodetect / AHCI
4	0x0000000A	IRQL_NOT_LESS_OR_EQUAL	Typically due to a bad driver, or faulty orincompatible 3rd party hardware or software	1. Always proble : when & how did this problem start?
	0x0000007E	SYSTEM_THREAD_EXCEPTION _NOT_HANDLED		2. Did the cust try adding any new third party hardware or software
	0x0000008E	KERNEL_MODE_EXCEPTION_NOT_HANDLED		(This could be anything a PCI card, a new video driver, windows update, a 3rd party wireless card
				3. Try a System Restore
				4. Remove all PCI cards, uninstall all 3rd party H/W and S/W
				5. Try reinstalling all the drivers in the right order
				6. Run diags on Memory
				7. Try a PC Restorex
				8. If all these fails, you could suspected memory
5	0x00000050	PAGE_FAULT_IN_NONPAGED_AREA	Memory Related : Requested data was not in memory. An invalid system memory address was referenced. Defective memory (RAM) might cause this Stop error	1. Determine how this started happening
				2. Try a PC Restore
				3. Run diags on memory.
				4. Test with one memory at a time if possible
6	0x0000004E	PFN_LIST_CORRUPT	Memory Related	PFN stands for "Page File Number". " This error indicates that the memory management file is corrupted. Can be caused by bad RAM, or by drivers passing bad memory descriptor lists."
7	0x000000EA	THREAD_STUCK_IN_DEVICE_DRIVER	Video Related : Generally related to video card or video driver	1. Update the BIOS to the latest version
				2. Update the video driver
				3. In case you are getting nv4_disp 0xEA error try the nVidia drivers available from www.nVidia.com
8	0x0000007A	KERNEL_DATA_INPAGE_ERROR	A page of kernel data was not found in the pagefile and could not be read into memory	Be sure to run diags on Memory
9	0xC0000218	UNKNOWN_HARD_ERROR	As the name suggests, there could be a variety of causes : Could be due to a bad HDD, a corrupted registry hive, a missing system file The Registry files may have been corrupted because of hard disk failure or some other hardware problem. A driver may have corrupted the Registry data while loading into memory, or the memory where the Registry is loading may have a parity error	1. Be sure to run extended 32 bit diags on system.
				2. If this comes up during OS reinstall, it can be caused by the CD drive spinning the OS CD too fast. Try updating the firmware for the drive
				3. Flash the BIOS

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Outlook 2010 SP1 (Win7 Sp1) crashes when trying to sync Exchange account through HTTP (RPC)

Issue


Outlook not taking credentials and popping the below error and continuously restarting

Problem Event Name:                        BEX

Application Name:                             OUTLOOK.EXE
Fault Module Name:                          MSVCR90.dll

Problem signature:

  Problem Event Name:                        BEX

  Application Name:                             OUTLOOK.EXE

  Application Version:                           14.0.6109.5005

  Application Timestamp:                     4e79b881

  Fault Module Name:                          MSVCR90.dll

  Fault Module Version:                        9.0.30729.4940

  Fault Module Timestamp:                  4ca2ef57

  Exception Offset:                                000562ac

  Exception Code:                                  c0000417

  Exception Data:                                   00000000

  OS Version:                                          6.1.7601.2.1.0.256.4

  Locale ID:                                             2057

Additional information about the problem:

  LCID:                                                     1033

  skulcid:                                                 1033

Resolution

The issue is related to Visual C++ Runtime, hence check which version is creating the issue via event viewer and uninstall the same

Resolution 2

Intsall the below hotfix

http://support.microsoft.com/kb/2598318

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Enterprise Activation in BB 6.0

For BlackBerry 6 to 7:

1. On the BlackBerry smartphone, click Settings > Device > Advanced System Settings > Enterprise Activation.
2. Enter the email address associated with the BlackBerry smartphone user account in the Email field.
3. Enter the Activation Password provided by the administrator.
4. Press the Menu key and select Activate. 

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Laptop taking too much time to shutdown

Laptop taking too much time to shutdown?

We have observed that some of the laptops takes more the 5 minutes to close all the applications and shutdown, to reduce this process time follow below instructions

Click on Start button select run and type regedit

Expand :  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

Edit the value data of wait to kill service timeout to 1500

This will improve the performance of shutdown

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How to get OS installed

Operating system, OS Installation, Win Xp, Installed Date, Date, OS installed date,
How to get OS installed date in Win Xp :


How to get OS installed date in Win Xp?

Solution

1.Click the Start button.
2.From the Start Menu click Run.
3.In the Run dialog box type: CMD /K WMIC OS GET InstallDate
4.Command promt window will open and it shows the following
eg : InstallDate
20071123125156.000000+330

Here first 8 digits i.e 20071123(yy-mm-dd) is the date os installed.

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Reset Internet Explorer

If Internet Explorer is becoming slow, unresponsive and crashing then you should try resetting it.

• Make sure all Internet Explorer windows are closed.
• Click the Start button (Windows XP users should then click Run).
• Type inetcpl.cpl and press Enter.

• Click the Advanced Tab at the far end.
• Click “Reset…”
• Click the Reset button.

• Once all the items are checked off, click Close.
• Restart Internet Explorer.

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Make Windows Shutdown Faster

Problem
When you shutdown Windows, it takes a long time to do so whilst hanging on the message “Shutting down”.

Solution

1. Click the Start button (Windows XP users should then click Run).
2. Type regedit and press Enter to open the Registry Editor.
3. Navigate to:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\
4. On the right hand side, double click on “ClearPageFileAtShutdown”.
5. Change the value from 1 to 0 and press OK.
6. Close the Registry Editor.

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You may not have the necessary permissions" when installing Firefox

Problem
When installing Firefox you get a dialog box stating:

“You may not have the necessary permissions to use all the features of the program you are about to run. You may run this program as a different user or continue to run the program as the current user.”

You are given the option to run as the current user or to run as a different user.

Cause
This can be caused if UAC is disabled on Vista or by faulty UAC settings in Windows 7.

Solution
Right click on the Firefox install file and click Run as administrator.

If that does not work then select the correct tab below for further instructions:

1. Click the Start button.
2. In the Start Search box, type UAC.
3. Click on ‘Change User Account Control Settings’.
4. If it is currently set to Default, try setting it to Never Notify (drag the slider to the bottom) and click OK.
5. If it is currently set to Never Notify, try setting it to Default.
6. You can also try setting it to Never Notify, clicking OK then going back into it and changing it back to Default.
7. Once done, try installing Firefox again.

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Internet Explorer cannot join from www124.livemeeting.com

 

Issue:

 

 When attempting to join an Office Live Meeting, if you are receiving the error message below when clicking on the meeting link contained in the invitation email.

 

 

Root Cause:  Browser-level security settings.

 

Solution:  In Internet Explorer, click Tools, Options and then click the Advanced tab. Scroll down through the settings to the Security group and un-check "Do not save encrypted pages to disk". Click OK on the options window and click the Join the meeting link again.

 

 

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Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

"Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

Problem

How can Symantec Endpoint Protection be installed when the installer presents this message?

Symptoms
If I try to reinstall Symantec Endpoint Protection Client (SEP 11) on Windows 7 a popup message appears "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation." 

 

 

Solution

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To solve this issue, follow one of the options below:

Primary Solution:

1. In the registry, navigate to:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\

2. Back up the registry key.

3. Delete the PendingFileRenameOperations registry value from the right pane.

4. Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)

5. Restore the registry key from the backup location.

Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentSetXXX\Control\SessionManager\


Secondary Solution:

1. Look at the registry value to see what applications are pending.

2. In the registry, navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations

3. Locate all entries with a status of "Pending."

4. Rename the value of that entry, placing a "2" on the end of PendingFileRenameOperations.

5. Restart the computer.

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